App Privacy

Who we are

Core App Labs Limited is a company incorporated in Hong Kong. We develop and publish mobile applications for the App Store and Google Play. Our registered address is Room 5003, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong. Privacy questions can be sent to info@coreapplabshq.com.

What this notice covers

This notice applies to mobile applications published by Core App Labs Limited. Individual apps may collect different types of information depending on their features. The product page for each app includes the privacy information required by the relevant store, and an app may provide additional notices when a feature requests information or device permission.

If a product-specific disclosure differs from this general notice, the current in-app notice and store privacy label describe the practice for that particular product. We will not treat a category listed here as collected by every app: collection occurs only where a released app actually uses the relevant feature, permission, or service.

What we may collect

Depending on the app and features you use, we may process the following categories:

• Identifiers. A device, installation, account, or advertising identifier may be processed where an app uses account functions, analytics, attribution, or advertising.
• Usage and diagnostics. App interactions, device and operating-system information, performance data, and crash logs may be used to keep a product working and improve its quality.
• Purchases. If an app offers paid features, subscriptions, or in-app purchases, purchase and entitlement status is handled through the applicable app store. We do not receive your full payment card number from Apple or Google.
• Account or contact details. An app may ask for limited account information where an account is necessary, or receive contact details when you choose to request support.
• Content you submit. We process text, files, images, preferences, or other content only where an app allows you to enter, create, store, or upload it.
• Location. Location information is processed only where an app provides a location-based feature, requests the appropriate device permission, and you allow it.

If an app does not request a permission and does not use the related feature or software service, we do not collect that category through that app. We do not sell personal information.

How we use information

Where relevant to a particular app, we use information to:

• provide, personalise, and operate the app and its requested features;
• maintain an account or remember product preferences;
• process and honour purchases or subscriptions made through an app store;
• diagnose failures, maintain security, and improve reliability and usability;
• respond to support messages and privacy requests;
• show or measure advertising only in apps that include advertising and disclose it;
• comply with law, prevent misuse, and enforce applicable terms.

We limit use to purposes that are reasonably connected with operating and improving the relevant product, meeting user requests, and running our publishing business responsibly.

How we obtain information

We may receive information directly from you in an app or by email; automatically from the device when you use an enabled feature; from Apple or Google, such as purchase and subscription status; and from service providers used for hosting, analytics, crash reporting, support, or advertising when a particular app integrates those services.

Material third-party services will be reflected in the disclosures for the apps that use them. A service is not used by an app merely because that type of service is described in this general notice.

Sharing

We may share limited information with Apple or Google where needed to distribute an app and manage purchases; with vendors that help us host, analyse, secure, advertise, or support a product; with professional advisers where necessary; or with authorities when required by law. We expect service providers to process information only for the agreed service and to protect it appropriately.

We do not sell personal information. We do not share it for cross-context behavioural advertising unless a specific app uses such advertising and its consent flow and store privacy disclosures clearly say so.

Retention and security

We keep information only as long as reasonably needed for the purposes described above, including product operation, support, security, accounting, dispute resolution, and legal obligations. Retention periods can differ by app, category, and provider. When information is no longer required, we delete or anonymise it where practicable.

We use reasonable administrative, technical, and organisational safeguards appropriate to an early-stage mobile publisher. No method of electronic storage or transmission is completely secure, so absolute security cannot be guaranteed.

Children

Unless a specific app and its store listing state otherwise, our apps are not directed at children under 13 or the minimum age required in the user’s country. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, contact us and we will review the request and take appropriate steps.

Your choices and rights

You can control app permissions, notifications, and certain privacy settings through your device. Platform controls may also allow you to manage app tracking, advertising preferences, subscriptions, and account access. Removing permission may prevent the related feature from working.

Depending on where you live, you may have rights to access, correct, delete, or restrict use of personal information, receive a portable copy, or object to certain processing. You may also have the right to complain to a privacy authority. To make a request, email info@coreapplabshq.com. We may need to verify your request and may retain information where permitted or required by law.

International users

We are based in Hong Kong and intend to serve users worldwide. If you use an app from another country, information may be processed in Hong Kong or in other countries where our service providers operate. Data protection rules in those locations may differ from those in your country. Where required, we take appropriate steps to protect transferred information.

Changes

We may update this notice as products are released, features change, or legal requirements develop. The effective date at the top identifies the current version. Where required, an app will provide additional notice of a material change.